Refund policy
At Baani Suit Collection, we strive to ensure the utmost satisfaction of our customers. In the case of receiving damaged products or other valid reasons necessitating a return, we have a specific policy in place to facilitate your request. To facilitate a smooth return process, kindly submit an unedited video showcasing the complete unboxing within 24 hours of delivery if you encounter a damaged product or have other valid concerns. Without this video, we won't be able to process your return request.
Return Criteria:
Damaged Products or Other Valid Reasons: If you receive a damaged product or have other justifiable reasons for a return, Baani Suit Collection allows for the return and replacement of the item.
Mandatory Unboxing Video Requirement:
Submission: To initiate a return request for a damaged product or any other valid reason, users are required to submit a full unboxing video of the package.
Unboxing Video Details:
The unboxing video must capture the entire unboxing process without any cuts or edits, starting from the moment the package is received to the complete unboxing of the product.
The video should clearly display the packaging, the unopened parcel, and the revealed product, focusing on any visible damage or concerns.
Initiating a Return Request:
Time Limit: Users must raise the return request by uploading the unboxing video within 24 hours of receiving the package.
Request Submission: Users can submit the unboxing video by raising a return request through the Baani Suit Collection website or by emailing the video footage along with their request to contact@baanisuitcollection.com
Entertainment of Requests:
Requirement Adherence: Return requests that do not include the mandatory unboxing video will not be entertained.
Prompt Assistance: Once the video is received and reviewed within the stipulated time frame, Baani Suit Collection will promptly assess the request and assist the user with the return or replacement process.
This policy ensures that Baani Suit Collection can effectively assess and address any concerns regarding damaged products or other valid reasons for a return. By complying with the unboxing video requirement, customers enable us to promptly resolve their requests and ensure a satisfactory resolution.
Please note that this policy applies to all return requests concerning damaged products or other valid reasons and must be adhered to for an efficient resolution.